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General Information

What is The Nutrition Insider?

The Nutrition Insider is a trusted source for evidence-based health and wellness information. Our team of experts, including doctors and registered dieticians, provides comprehensive reviews, tips, and advice to help you make informed decisions about nutrition, supplements, and overall well-being.

What is the Insider Collection?

The Insider Collection is a curated digital storefront by The Nutrition Insider, featuring top-reviewed supplements and wellness products. Each product is carefully selected to meet high standards of quality, safety, and effectiveness, ensuring you have access to only the best in health and wellness.

How does the Insider Collection align with The Nutrition Insider’s mission?

The Insider Collection embodies The Nutrition Insider’s mission to provide trustworthy, expert-curated health resources. By offering a selection of thoroughly vetted products, we simplify your search for safe and effective supplements while maintaining transparency and integrity.

Who curates the products in the Insider Collection?

Our collection is curated by a team of experts, including doctors, registered dieticians, and health professionals. Every product is thoroughly researched and evaluated to ensure it meets our strict standards for safety, quality, and effectiveness.

How are the products vetted for quality and safety?

Each product in the Insider Collection undergoes rigorous evaluation, including checks for third-party testing, ingredient transparency, and adherence to high manufacturing standards. We prioritize products free of harmful additives and backed by credible science.

Are all products third-party tested?

Yes, we only feature products that have been third-party tested for purity and potency and meet GMP (good manufacturing process) standards. This ensures that the products you purchase meet the highest standards of safety and effectiveness.

What does "100% natural and safe ingredients" mean?

It means that the products in our collection are made with ingredients derived from natural sources and are free of harmful additives, synthetic fillers, and artificial preservatives. We prioritize safety and transparency in every product we offer.

How is the Insider Collection different from other supplement stores?

Unlike typical supplement stores, the Insider Collection is curated with expert insight and focuses on quality over quantity. Every product is rigorously vetted, ensuring you only receive the best recommendations without being overwhelmed with endless choices.

Who can benefit from shopping at the Insider Collection?

Anyone looking for safe, effective, and expertly vetted health and wellness products can benefit from shopping at the Insider Collection. Whether you're new to supplements or a health-conscious individual seeking reliable options, our collection is designed to support your wellness journey.

Products and Availability

What types of products are available in the Insider Collection?

We currently offer products from Ancient Nutrition, Solaray, NOW Foods, Qualia, Nordic Naturals, KOS, and Garden of Life. Products range from collagen supplements and plant-based protein powders to berberine, NAC, and much more! Shop all our products here

Why don’t you carry certain supplements or brands?

The Insider Collection is a curated collection of products we know and trust to be the safest and most effective forms of that particular supplement category. This means we may not carry your current favorite brand, but we invite you to try something new—and maybe even find a new favorite. However, if there’s a product you want us to carry or review on The Nutrition Insider, reach out! We’re always looking for suggestions.

How often are new products added to the collection?

Every quarter, we evaluate our current product line and add products we believe will be valuable additions to the collection. To stay up to date on the latest products, be sure to sign up for our email newsletter. If you have recommendations or suggestions for new products, don’t hesitate to reach out to us on our Contact Page!

Can I request that a product or brand be added to the collection?

Yes! We highly encourage customers to send us suggestions for products and brands. Reach out to us on our Contact Page and we’ll be sure to consider your recommendation in our next round of new products.

Are all products in stock year-round?

Yes, we strive to keep all products in stock year-round and will reorder as needed to meet demand. However, availability may occasionally be impacted by supply chain factors or high demand, so we recommend stocking up on your favorites when they’re available.

How can I read more about the science behind your products?

We highly recommend visiting The Nutrition Insider to learn more about the science behind certain supplements and ingredients, as well as our reviews of the selected brands.

Do you offer allergen-free or specialty products (e.g., gluten-free, vegan)?

Yes! The majority of our products are typically gluten-free. Please check the label and nutrition information to be sure, and feel free to contact us directly with any questions!

Do you sell products for specific health concerns (e.g., digestive health, immune support)?

Yes, we have collections that address specific health concerns, including skin health, heart health, sports nutrition, etc.

Why do you recommend certain dosages for the supplements?

These recommendations are based on the information provided by the brands we supply. They are double-checked for accuracy by a Registered Dietician and doctor.

Are the products safe for children or pregnant/nursing individuals?

We do not recommend giving products not intended for children to your young ones. We may at some point add a “Just for Kids” category, but as of today, we do not have products for children. For pregnant and nursing individuals, always speak with your doctor before beginning a supplement regimen.

How are the expiration dates of supplements managed?

Expiration dates for all of our inventory are closely monitored. We try to avoid selling products with close-to-expiration sell-by dates. However, if you ever receive a product with an expiration date of less than 30 days, do not hesitate to contact us, and we will replace it free of charge.

Orders and Shipping

How do I place an order?

Placing an order is simple. Browse our collection, add your chosen items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?

We accept all major credit and debit cards. Additional payment methods may be available at checkout.

How much does shipping cost?

We charge a flat shipping fee of $9. To save, we recommend taking advantage of our free shipping deal when you place an order of $60 or more.

How long does shipping take?

Shipping typically takes 3-7 business days from when we receive your order, depending on your location within the US. If your order is delayed or you did not receive your tracking number, please contact us right away, and we will make sure to resolve the issue as quickly as possible.

Can I track my order?

Yes, you will receive an email with your tracking number once we have received and processed your order.

What happens if my order is lost or damaged during shipping?

If your order is lost or damaged in transit, please contact our customer service team immediately. We’ll work with you to resolve the issue and ensure you receive your items.

Do you ship to international or military addresses (APO/FPO)?

We do not ship to international destinations, but we do ship to military addresses. Shipping times and costs may vary for these locations.

Can I update or cancel my order after placing it?

You can update or cancel your order if it hasn’t been processed for shipping yet. Contact our customer service team as soon as possible to make changes.

Returns and Refunds

What is your return policy?

We offer a hassle-free return policy for most products. If you’re not satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange, provided the item is unopened and in its original condition.

How do I initiate a return or exchange?

Contact our customer service team with your order details to start a return or exchange. They’ll provide you with instructions and a return authorization if applicable.

Are there any items that cannot be returned?

Opened or used products may not be eligible for return.

What if a product doesn’t work for me—can I still return it?

Yes, we want you to be happy with your purchase! If a product doesn’t meet your expectations, please contact us to discuss your options, including a potential return or exchange.

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days of receiving the returned item. The timing may vary depending on your payment method and financial institution.

Are there restocking fees for returns?

No, we do not charge restocking fees for returns. Our goal is to make the return process as smooth as possible.

Do you have a satisfaction guarantee for your products?

Yes, we stand behind the quality of our products. If you’re not completely satisfied, let us know, and we’ll work with you to make it right, whether that’s with a refund, store credit, or an exchange.

What should I do if I receive the wrong item?

If you receive the wrong item, please contact our customer service team right away. We’ll ensure you get the correct product or provide a resolution promptly.

Promotions and Discounts

Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions on select products and during special events. You can get discounts right away if you sign up for our email newsletter, leave a review after purchasing a product, or provide customer feedback about our website and purchase experience. However, the best way to stay in the loop about our discounts and promotions is to sign up for our email newsletter.

How can I use a promo code?

To use a promo code, enter it in the designated field during checkout. The discount will be applied to your order total.

Can I combine multiple promo codes on one order?

Typically, only one promo code can be applied per order.

Is the grand opening discount the biggest deal of the year?

Our grand opening discount is one of our most significant offers.

Are there benefits to subscribing to your email list?

Yes, subscribers receive exclusive offers, early access to sales, and updates on new products. We will also share special spotlight newsletters on particular brands and products we love each month.

Can I purchase a gift card for the Insider Collection?

Currently, we do not offer gift cards.

Customer Experience

Can I set up a subscription for recurring purchases?

As a new store, we do not currently have a subscription option for recurring purchases. However, this is something we plan to add very soon! So keep an eye out for updates to the shop.

How can I leave a review or provide feedback on a product?

At the Insider Collection, we greatly value your feedback. Generally, we will send you an email to leave a review on your recent purchase, which will give you access to a special offer discount on your next purchase. Otherwise, to leave a review, navigate to the product page of the item you've purchased and click on the "Write a Review" button. Share your experience to help others make informed decisions.

How do I contact customer service if I have a problem with my order?

If you encounter any issues with your order, please reach out to our customer service team via our Contact Us page. We will get back to you within one business day.

Sustainability and Ethics

Do you prioritize sustainability in product selection and packaging?

Yes, we prioritize sustainability by selecting products made with eco-friendly ingredients and materials and brands that make a commitment to sustainability. Our packaging is made with recyclable materials.

Are the brands in the collection cruelty-free?

Yes, we feature brands committed to cruelty-free practices, ensuring that no animal testing is involved in the development of their products.

How does the Insider Collection support ethical sourcing?

The Insider Collection does its best to support ethical sourcing by selecting certain brands that are committed to this sustainability practice. As we grow, we will strive to continually improve our own sustainability practices.

Technical Support

I’m having trouble placing an order—what should I do?

If you're experiencing issues placing an order, please contact our customer service team for assistance.

How can I reset my account password?

To reset your password, click the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you instructions on how to reset your password. If you don't receive the email within a few minutes, please check your spam or junk folder.

Events and Updates

How can I stay updated on new products and promotions?

To stay informed about our latest products and promotions, subscribe to our email newsletter. By joining, you'll receive timely updates, exclusive offers, and early access to special events.

Do you host any special events or sales during the year?

Yes, we have special sales events throughout the year, including seasonal promotions and exclusive product launches.

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